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Contact internal and external customers within agreed upon timeframes to share information or relay the status of work in progress. Administrative office located at 119 South Jones St. This includes assistance in the areas of personal hygiene, self-care, social skills, and leisure activities.
Customer Service Representative I • Entry level • Communicates with internal/external customers • Utilizes core competencies and skills to maximize customer experience Customer Service Representative II • Have already met expectations of CSR I • Provides excellent customer service to customers, Field Representatives, Sales Associates and other agency colleagues • Analyzes inquiries and other non-routine or complex correspondence • Maintains a working knowledge of all products, services, and procedures • Seek referrals from client base and follow-through to get new accounts • Refers leads to appropriate Field Representative or Customer Service Representative • Responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures Senior Customer Service Representative • Have already met expectations of CSR I and II • Provides a high level of support to Field Representatives in obtaining, maintaining, and expanding business • Develops book of business, while acting with a high degree of independent discretion, autonomy, and decision-making • Provides back-up coverage at satellite offices as needed • Attends meetings as directed on behalf of the Agency • Assists Operations Manager in training staff on information acquired at meetings Knowledge, Skills and Abilities: • Thorough working knowledge of insurance policies and coverage in order to properly fulfill the needs of our customers • Principles and practices of insurance underwriting, insurance sales, and collection and interpretation of data • Ability to use initiative and apply innovative thinking • Ability to organize and prioritize work • Establish and maintain effective working relationships in a team environment through written and oral communication • Correct English usage, spelling, grammar, vocabulary and punctuation • Ability to work independently to make critical decisions and analyze complex issues • Contribute effectively to the accomplishment of all goals and objectives • Ability to interpret and apply laws, rules and regulations • Obtain and utilize sensitive information discreetly and objectively • Maintain records; prepare reports/correspondence related to the work • Read, interpret, and input data efficiently and accurately • Determine when to escalate concerns to the appropriate level of management • Utilize computer and related software effectively • Must possess high level of customer service skills and empathy Minimum Qualifications: Education, Training and Work Experience • Associate’s Degree from an accredited college or university with a business discipline or closely related field and progressively responsible experience in customer service or similar field OR • An equivalent combination of education (Minimum High School Diploma or equivalent), training and work experience Special Requirements, Licenses and Certificates: • Education plan, special requirements and designations at manager’s discretion • Must possess appropriate insurance license for the position, which could include, Property, Casualty, Crop, or Life & Health licenses or obtain within 6 months of hire Special Requirements, Licenses and Certificates: • Education plan, special requirements and designations at manager’s discretion • Must possess appropriate insurance license for the position, which could include, Property, Casualty, Crop, or Life & Health licenses or obtain within 6 months of hire Preferred Qualifications: Customer Service Representative II • 2 years experience in Customer Service Senior Customer Service Representative • 5 years experience as Customer Service Representative Company Name: UMC Re Tech Contact: Human Resources - [email protected] hand deliver to UMC Re Tech- 405 Diagonal St., Algona, IA Job Title: Operations Manager Number of Positions: 1 Job Description: Company Name: UMC Re Tech Contact: Human Resources - [email protected] hand deliver to UMC Re Tech- 405 Diagonal St., Algona, IA Job Title: Division Controller/Plant Accounting Manager Number of Positions: 1 Job Description: Company Name: UMC Re Tech Contact: Human Resources - [email protected] hand deliver to UMC Re Tech- 405 Diagonal St., Algona, IA Job Title: Manufacturing Office Administrator Number of Positions: 1 Job Description: Company Name: Exceptional Opportunities, Inc Contact: Lisa Bartolo, Human Resources Coordinator. Schedule includes an every other weekend & holiday rotation. Starting wage for days is .00/hr., evenings .50/hr., and overnights .75/hr.
A criminal background and abuse reporting check will be done before the start date of this position. JOB DESCRIPTION: Driver will be responsible for the operation of various vehicles for the safe and orderly transportation of passengers to and from their destinations in and around Kossuth County.
Will have to monitor daily charting and documentation in area of responsibility. Must possess or have the ability to obtain a valid Class C CDL w/passenger endorsement and a good driving record for the past two years.
Come join a company that has proudly served our customers for 117 years!
Job Description: The IT Intern will be given a project(s) to complete, which will allow them to develop an understanding of creating programs on an IT Team in a Business environment.Duties of the Job: - Accepting payments from customers - Creating ‘trouble tickets’ to aid our technicians with serving customers - Processing service orders for technology deployments (proprietary program, we will train the new hire) - Helping with over-the-phone troubleshooting/support of our services (we will train these skills) - Aiding with promotional considerations - Running ads on our social media outlets, managing our local TV channel (we will train), etc..- Activating and adjusting cellular plans (we will train) Desired Skills: - Basic accounting - Microsoft Office Software (Word, Excel, Outlook/Exchange) - Good verbal and written communication abilities - Strong customer-first attitude This career position will initially be part-time.The intern will have the opportunity to analyze and implement computer programs which may include enhancements to current systems or new development.They will also have the opportunity to document and follow provided standards and guidelines.